MIT Health Cambridge Care Center
Address
MIT Health
Building E23
25 Carleton Street
Cambridge, MA 02142
Phone
617-253-4481
617-253-4481
MIT Health Lexington Care Center
Address
MIT Health
MIT Lincoln Laboratory, Annex V
244 Wood Street
Lexington, MA 02421
Phone
781-981-7080
781-981-7080
I want to contact MIT Health about…
A bill
- For questions about billing for MIT Health services, receipts for your flexible spending account provider, and more, contact Patient Billing Services. Call 617-253-5979 or email billing@med.mit.edu.
- For questions about insurance coverage on your MIT-sponsored employee plan or MIT SHIP, contact Blue Cross Blue Shield. Call 1-800-424-0794.
HealthELife patient portal
- For questions about how to enroll in for HealthELife, visit our About HealthELife page.
- For questions about using the HealthELife portal, visit our HealthElife FAQ.
- For technical questions, problems logging into HealthELife, or technical difficulties, contact technical support at 877-621–8014.
- For all other questions, email cerner@med.mit.edu.
A workplace injury at MIT
If you have experienced a workplace injury at MIT, make an appointment with our occupational health team by calling 617-253-8552. Visit the Occupational Health Service page for more information.
MIT Student Health Insurance Plan (MIT SHIP)
- For questions about enrollment or waivers, visit the MIT Student Insurance Office and log in.
- For questions about coverage and claims, call Blue Cross Blue Shield of Massachusetts Member Services at 1 (800) 262-2583
Student Medical Report form
For questions about the student health forms or the varsity student athlete physical examination form, visit our student health forms FAQ for answers to your questions about the form. The team can be reached by email at medrpt@med.mit.edu.
Concerns about your patient experience at MIT Health
If you are dissatisfied with your care or with any aspect of our service, we encourage you to speak directly with the people involved in your care. However, if the outcome of this discussion is not satisfactory, or if you prefer to discuss the issue with someone else, our Patient Relations Coordinator may be able to help.
Call 617-253-4976 or email us at patientrelations@med.mit.edu. We will reply within 48–72 hours of your call or email.
A positive patient experience
To share your positive experience, contact our Patient Relations Coordinator at 617-253-4976 or email us at patientrelations@med.mit.edu. We will be happy to pass along your kind words.
Sending mail to an MIT Health employee
To send a note by mail to an MIT Health employee, use the address below:
Employee name
Massachusetts Institute of Technology
77 Massachusetts Avenue Building E23
Cambridge, MA 02139
24-hour numbers
Urgent Care:
617-253-4481
Mental Health:
617-253-2916
Violence Prevention & Response:
617-253-2300